If this Frequently Asked Questions list does not answer your question, please email: sdman@librarysmith.co.uk

Q) When I install run installNT.bat I get an error saying
'Error: could not get status of shutdown service. 6'
followed by
'Service removal failed. Could not stop running shutdown service. 6 '
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Q) How do I schedule timed jobs with shutdown manager.

Q) I get the message Error Starting Program, 'SHUTDOWN9X.EXE is linked to missing export ADVAPI32.DLL:DuplicateTokenEx'

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Q) What information goes in the client list? IP or computer name?

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Q) On a Windows 95/98/Me system, the client software does not start automatically. I have to manually run shutdown9x.exe to start it. It then appears in my system tray.

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Q) Can I use the client software to shutdown a standalone machine?

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Q) Which TCP/IP ports does the software use?

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Q) How do I start and stop the Windows NT/2000/XP service

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Q) Windows 98SE hangs on the windows shutdown screen. What is the solution to this?

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Q) Is it possible to Power off a Windows NT 4.0 Computer?

A) Yes. Providing you have an ATX power supply. Find or create the following key in your registry:-

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\Winlogon

And set it to this:-

Name: PowerdownAfterShutdown
Type: REG_SZ
Value: 1

After this, the shutdown dialog should contain the option Shutdown and Power Off.
If you make the above change and the PC reboots instead of powering down, you need to upgrade your HAL.DLL file with the HAL.DLL.SOFTEX file which ships with NT Service Pack 4. Open command prompt and do something similar to the following:-

cd %systemroot%\system32
ren hal.dll hal.dll.original
copy cd_drive\i386\hal.dll.softex hal.dll

If you are still having problems see the Microsoft website for a solution.

Q) I'm am having trouble updating my windows 9x clients to version 2.5.

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Q) On some PCs with a wireless card, the Remote Shutdown Manager service is not running after a reboot.

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