If this Frequently Asked Questions list does not answer your question, please email: sdman@librarysmith.co.uk

Q) When I install run installNT.bat I get an error saying

'Error: could not get status of shutdown service. 6'

followed by

'Service removal failed. Could not stop running shutdown service. 6 '

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Q) How do I schedule timed jobs with shutdown manager.

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Q) I get the message Error Starting Program, 'SHUTDOWN9X.EXE is linked to missing export ADVAPI32.DLL:DuplicateTokenEx'

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Q) What information goes in the client list? IP or computer name?

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Q) On a Windows 95/98/Me system, the client software does not start automatically. I have to manually run shutdown9x.exe to start it. It then appears in my system tray.

A) Have you installed the client using the install9x.bat batch file created by the Client-> Make client installation scripts menu in the main shutdown console tab.

When the generated script is executed on a client computer it installs a registry entry (from sdclient9x.reg) which starts the shutdown9x.exe before a user logs in. When the program is invoked in this way it doesn't come up the system tray. If you are experiencing problems try removing the 98 client using the supplied program (uninstall9x.exe) from the client scripts and reinstalling.


Q) Can I use the client software to shutdown a standalone machine?

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Q) Which TCP/IP ports does the software use?

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Q) How do I start and stop the Windows NT/2000/XP service

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Q) Windows 98SE hangs on the windows shutdown screen. What is the solution to this?

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Q) Is it possible to Power off a Windows NT 4.0 Computer?

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Q) I'm am having trouble updating my windows 9x clients to version 2.5.

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Q) On some PCs with a wireless card, the Remote Shutdown Manager service is not running after a reboot.

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